At The Only Want Florist, we strive to provide you with the freshest, most beautiful flowers for every occasion. However, if you are not completely satisfied with your order, we are here to help. Please review our return and refund policy below.

1. Order Satisfaction Guarantee

• We take great care in selecting, arranging, and delivering your flowers. If for any reason you are unsatisfied with your order, please contact us within 24 hours of receiving your flowers. We will do our best to resolve the issue to your satisfaction, whether that means a replacement, a refund, or another solution.

2. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

• Damaged or Defective Products: If your flowers arrive damaged, wilted, or of poor quality, please provide a photo of the damaged arrangement to our whatsapp +60102786862 within 24 hours of delivery. We will offer a replacement or refund based on the situation.

3. Non-Refundable Items

The following items are not eligible for a return or refund:

• Personalized or Custom Orders: Orders that have been specially designed or customized for the customer, including personalized bouquets or arrangements.
• Sale or Discounted Items: Items purchased on sale or at a discount may not be eligible for returns or refunds unless defective.

4. How to Request a Return or Refund

To initiate a return or refund request, please follow these steps:

• Contact us via whatsapp +60102786862
• Provide your order number, a description of the issue, and photo of the damaged or incorrect product.
• Our customer service team will review your request and respond with instructions on how to proceed.

5. Refund Process

• Once your return is approved, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

6. Delivery Issues

• If there is an issue with the delivery (e.g., incorrect address, missed delivery), we will work with you to resolve the matter. Please double-check the shipping address before placing your order. We are not responsible for orders that are delayed or undelivered due to incorrect or incomplete address details provided by the customer.

7. Changes to This Policy

• We may update our Return and Refund Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately.

8. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us:

• The Only Want Florist
  Email: [[email protected]]
  Phone: [+60102768682]
  Address: [B-13-10, VIM 3 Menjalara, Bandar Menjalara, 52200 Kuala Lumpur.]